Growth Think Tank - Leadership Principles From a CMO, Trish Nettleship at NCR Voyix
The discussion highlights the importance of vulnerability trust in leadership, particularly in creative environments. Tricia Nettleship, CMO of NCR Voyex, shares her experiences from AT&T and NCR, emphasizing that personal connections and transparency are crucial for building trust and loyalty within teams. She recounts personal stories of vulnerability that strengthened professional relationships and advocates for embracing conflict and failure as learning opportunities. The conversation also touches on the challenges of leading diverse teams, including creatives, and the necessity of adapting communication styles to suit different team members. Practical insights include role modeling behavior, allowing space for failure, and having tough conversations in person to enhance understanding and trust.
Key Points:
- Build vulnerability trust by being open and personal with your team.
- Embrace conflict and failure as opportunities for growth and learning.
- Adapt leadership style to suit different team members, especially creatives.
- Role model desired behaviors and allow team members space to make decisions.
- Conduct tough conversations in person to foster better understanding and trust.
Details:
1. 🤝 The Power of Vulnerability in Leadership
- The speaker emphasizes the critical role of vulnerability in leadership, a practice they embraced at AT&T despite traditional advice against it.
- Vulnerability in leadership involves creating personal connections with the team, which has been fundamental to the speaker's success.
- The approach has been validated over time, highlighting its effectiveness in fostering trust and collaboration within teams.
2. 🚀 Leadership Insights with Tricia Nettleship
2.1. Introduction to Grow Think Tank
2.2. Gene Hammett's Role
2.3. Leadership Principles in Creative Teams
2.4. Introduction to Tricia Nettleship
2.5. Tricia's Professional Background
2.6. Current Role at NCR
2.7. Leadership Principles Discussion
3. 📧 Gene's Offer and Introduction to Tricia
- Gene offers free tools and insights to help create and execute a success plan.
- Contact Gene via email at gene@genehammett.com to receive free resources.
- Gene promises no sales pitch and aims to enhance team alignment and accelerate success.
4. 🛠️ Tricia's Role and Vision at NCR Voyex
4.1. Background of NCR Voyex
4.2. Focus and Services of NCR Voyex
4.3. Vision and Application of AI
5. 💡 Embracing Vulnerability and Trust
- Emphasizing vulnerability and trust as key to career success, the speaker shares an experience at AT&T where personal connections with team members facilitated career growth, despite initial advice against it.
- The approach involves critically assessing team roles and making challenging decisions to ensure a strong team fit, including potentially difficult changes in team composition.
- Sharing personal struggles, such as a team member opening up after two years, can deepen trust and strengthen team bonds, providing a foundation for genuine relationships.
- A personal story illustrates how vulnerability in the workplace, such as sharing a divorce with a boss, can lead to strong professional and personal relationships, highlighting its transformative impact.
6. ⚖️ Balancing Transparency and Conflict
6.1. Transparency and Trust in Leadership
6.2. Relationship as Core of Leadership
6.3. Learning from Failure
7. 📉 Learning and Growing from Failures
- The experience of losing $3 million on a deal and having to rebuild from scratch was pivotal in personal growth and development.
- Role modeling failure acceptance is crucial for leadership in organizations to cultivate a culture of learning from mistakes.
- Leaders must not only demonstrate acceptance of failure themselves but also empower other leaders to do the same.
- Allowing team members, especially new hires, the space to make decisions and learn from failures promotes growth.
- Young team members are given projects they can own, providing them opportunities to make decisions and learn from mistakes.
- Failures should be showcased as learning experiences rather than negatives to foster an environment of growth and innovation.
- It's important to differentiate between making the same repeated mistakes and learning from new ones.
8. 💪 Navigating Team Dynamics and Conflict
- Embrace conflict even if you're conflict-averse, as it is essential for career progression and team dynamics.
- Establish guardrails to ensure conflict is handled respectfully and productively.
- Build a 'vulnerability level of trust' within leadership teams to facilitate difficult conversations.
- Showcase examples of constructive conflict management to the broader team, such as allowing team members to express differing opinions in town halls.
- Avoidance of conflict can have tangible costs, potentially measurable in dollars and cents, impacting goal achievement and team alignment.
- Understanding the cost of avoidance can motivate addressing issues early and often, fostering trust and alignment.
- Encourage team members to have tough conversations to rebuild trust and create high-performance relationships.
9. 🎨 Leading Creatives with Empathy
9.1. Role Modeling and Empathy in Leadership
9.2. Framework for Tough Conversations
9.3. Leading Creatives
10. 📈 Leadership Reflections and Conclusion
- Trust and transparency with the team are crucial for leadership success, even if it means occasionally crossing boundaries.
- In-person communication is emphasized for having difficult conversations, as it allows for better understanding through full body language, despite being less popular in today's remote work culture.
- The company has chosen to maintain an in-person culture for important discussions, aligning with their core values.
- Guidelines exist for conducting tough conversations via video when necessary, but in-person remains the preferred method.