NBC News - 'Oopsie we made a poopsie': Charmin takes back year's-worth paper prize, gives $2 coupon
Judy Sempt was initially thrilled to receive an email from Charmin congratulating her on winning a year's supply of toilet paper after participating in an online quiz. However, her excitement was short-lived when she received a follow-up email stating the message was sent in error, and she would instead receive a $2 coupon. This incident was not isolated, as other consumers reported similar experiences on social media. Charmin's initial response was a recorded apology, but after public attention, they increased the compensation to a $50 coupon. Sempt, despite feeling embarrassed, reached out to NBC Connecticut to address the issue, highlighting the importance of consumer rights and corporate accountability.
Key Points:
- Judy Sempt was mistakenly informed of winning a year's supply of toilet paper from Charmin.
- The error was communicated with a follow-up email offering a $2 coupon instead.
- Other consumers experienced the same issue, leading to social media complaints.
- Charmin initially apologized with a recorded message but later increased the offer to a $50 coupon.
- Sempt's story underscores the importance of addressing consumer grievances and corporate responsibility.